Terms of Service

Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or the age of legal majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Reside in an area where our Services are available
• Provide accurate and complete information during registration
• Maintain the confidentiality of your account credentials

Updates to Terms

We reserve the right to modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically to stay informed of any updates.

3.1 Permitted Use

You are granted a limited, non-exclusive, non-transferable, and revocable license to use our Services for personal, non-commercial purposes only. This license includes the right to:

• Browse our menu and product offerings
• Place orders for food and beverages
• Create and manage your user account
• Access order history and tracking information
• Participate in loyalty programs and promotions
• Provide feedback and reviews in accordance with our guidelines

You agree to use the Services in compliance with all applicable federal, state, and local laws and regulations, and in accordance with these Terms.

3.2 Prohibited Use

You may not use our Services to:

• Engage in any illegal activities or violate any applicable laws or regulations
• Harm, threaten, or harass other users, employees, or delivery personnel
• Attempt to gain unauthorized access to our systems, networks, or accounts
• Violate or infringe upon our intellectual property rights or those of third parties
• Send spam, unsolicited communications, or malicious content
• Provide false, misleading, or inaccurate information
• Interfere with or disrupt the operation of our Services or servers
• Use automated tools, bots, or scripts to access or interact with our Services
• Reverse engineer, decompile, or attempt to extract source code from our Services
• Create multiple accounts or share account credentials with others
• Use our Services for commercial purposes without our express written consent
• Engage in fraudulent activities or payment disputes without legitimate cause

Product Descriptions and Accuracy

We strive to provide accurate descriptions, images, and pricing for all products offered through our Services. However, we do not warrant that product descriptions, images, pricing, or other content is accurate, complete, reliable, or error-free. In the event of an error in product information or pricing, we reserve the right to correct such errors and may cancel or refuse orders based on incorrect information.

Food Safety and Allergen Information

We take food safety seriously and comply with all applicable health and safety regulations. However, you acknowledge that:

• Our kitchen facilities may process allergens including but not limited to nuts, dairy, gluten, soy, and shellfish
• Cross-contamination may occur despite our best efforts to prevent it
• You are responsible for informing us of any food allergies or dietary restrictions when placing orders
• We cannot guarantee that our products are completely free from allergens
• You assume all risks associated with consuming our products, especially if you have food allergies or dietary restrictions

Order Acceptance and Cancellation

All orders are subject to acceptance by us. We reserve the right to refuse, cancel, or limit orders at our sole discretion, including orders that:

• Appear to be placed by dealers, resellers, or distributors
• Are outside our delivery area
• Cannot be fulfilled due to ingredient availability or kitchen capacity
• Are associated with fraudulent payment methods
• Do not meet minimum order requirements

You may cancel or modify your order only before it enters preparation. Once preparation begins, orders cannot be cancelled or modified. Cancellation and modification requests must be made through our customer service channels.

Delivery Terms and Conditions

Our delivery service is subject to the following terms:

• Delivery is available only within our designated delivery areas
• Minimum order requirements may apply for delivery orders
• Estimated delivery times are approximate and may vary due to weather, traffic, order volume, and other factors
• You must be available to receive your order at the specified delivery address
• Delivery personnel may require identification and signature confirmation
• We are not responsible for orders that cannot be delivered due to incorrect addresses or unavailable recipients
• Temperature-sensitive items should be consumed promptly upon delivery

Payment Terms

Payment is due in full at the time of order placement. We accept various payment methods as indicated on our platform. You authorize us to charge your selected payment method for the total order amount, including taxes, fees, and gratuities. In the event of payment failure, we may cancel your order and suspend your account until payment issues are resolved.

Returns and Refunds

Due to the perishable nature of our food products, we generally do not accept returns. However, we stand behind the quality of our products. If you are unsatisfied with your order due to quality issues, incorrect items, or other legitimate concerns, please contact our customer service team within 24 hours of delivery. Refund and replacement policies are detailed in our separate Refund Policy.

Limited License to Users

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Services and Company Content for personal, non-commercial purposes only. This license does not include the right to:

• Collect, use, copy, or distribute any Company Content for commercial purposes
• Modify, reproduce, or create derivative works based on Company Content
• Remove or alter any proprietary notices or labels
• Use our trademarks, logos, or brand names without express written permission

User Content License

By submitting, posting, or transmitting any content through our Services (including reviews, comments, images, or feedback), you grant us a worldwide, non-exclusive, royalty-free, perpetual, and transferable license to use, reproduce, modify, distribute, display, and perform such content in connection with our Services and business operations. You represent and warrant that you have all necessary rights to grant us this license.

Copyright Infringement

We respect intellectual property rights and expect our users to do the same. If you believe that your copyrighted work has been used on our Services in a way that constitutes copyright infringement, please contact us at [email protected] with detailed information about the alleged infringement.

Content Responsibilities

By submitting User Content, you represent and warrant that:

• You have the right to submit such content and grant us the licenses described in these Terms
• Your User Content does not infringe upon the rights of any third party
• Your User Content is accurate and not misleading
• Your User Content complies with these Terms and applicable laws

Prohibited Content

You may not submit User Content that:

• Is illegal, harmful, threatening, abusive, defamatory, or obscene
• Infringes upon intellectual property rights or privacy rights
• Contains viruses, malware, or other harmful code
• Includes spam, commercial solicitations, or promotional materials
• Is false, misleading, or fraudulent
• Violates the privacy of others
• Contains discriminatory, hateful, or offensive language

Content Moderation

We reserve the right, but have no obligation, to monitor, review, or remove User Content at our sole discretion. We may remove User Content that violates these Terms or is otherwise objectionable. We do not endorse any User Content or any opinion, recommendation, or advice expressed therein.

No Warranty

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
• WARRANTIES OF NON-INFRINGEMENT
• WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR TIMELINESS OF CONTENT
• WARRANTIES REGARDING THE QUALITY, SAFETY, OR SUITABILITY OF FOOD PRODUCTS

Third-Party Content

Our Services may contain links to third-party websites, applications, or services. We are not responsible for the content, accuracy, or availability of such third-party services. Any interactions with third parties are solely between you and the third party.

Professional Advice Disclaimer

Information provided through our Services is for general informational purposes only and should not be considered professional nutritional, dietary, or medical advice. Consult with qualified professionals for specific dietary needs or health concerns.

Maximum Liability

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

Excluded Damages

WE SHALL NOT BE LIABLE FOR:

• LOSS OF PROFITS, REVENUE, OR DATA
• BUSINESS INTERRUPTION OR LOST OPPORTUNITIES
• PERSONAL INJURY OR PROPERTY DAMAGE
• FOOD POISONING OR ALLERGIC REACTIONS
• DELAYS OR FAILURES IN DELIVERY
• ACTIONS OF THIRD-PARTY DELIVERY PERSONNEL

Jurisdictional Variations

Some jurisdictions do not allow the limitation or exclusion of certain warranties or damages, so some of the above limitations may not apply to you. In such jurisdictions, our liability will be limited to the fullest extent permitted by applicable law.

Termination by Company

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason whatsoever, including but not limited to your breach of these Terms. Grounds for termination include:

• Violation of these Terms or our policies
• Fraudulent or illegal activities
• Abuse of our Services or personnel
• Extended periods of inactivity
• Technical or security concerns

Termination by User

You may terminate your account at any time by contacting our customer service team at [email protected] or by following the account closure procedures in your account settings.

Effect of Termination

Upon termination of your account:

• Your right to use the Services will cease immediately
• We may delete or deactivate your account and all related information
• Outstanding orders may be cancelled or completed at our discretion
• You will remain liable for all outstanding fees and charges
• Provisions that by their nature should survive termination will remain in effect

Applicable Law

These Terms shall be interpreted and governed by the laws of the State of South Carolina and the United States, without regard to conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Charleston County, South Carolina.

Dispute Resolution

Before pursuing formal legal action, we encourage you to contact us directly to resolve any disputes. Many issues can be resolved quickly through our customer service team at [email protected] or +61 151 412 8957.

Informal Resolution

If you have a dispute with us, you agree to first attempt to resolve the dispute informally by contacting us and providing a brief written description of the dispute, your contact information, and the relief you seek. We will attempt to resolve the dispute within 60 days of receiving your notice.

Jurisdiction and Venue

You agree that any legal action or proceeding between you and us for any purpose concerning these Terms or the parties' obligations hereunder shall be brought exclusively in a federal or state court of competent jurisdiction sitting in Charleston County, South Carolina. You agree to submit to the personal jurisdiction of such courts.

Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the Services, shall constitute the entire agreement between us concerning the Services.

Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions will remain in full force and effect. The invalid or unenforceable provision will be replaced by a valid, enforceable provision that most closely matches the intent of the original provision.

Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign or transfer these Terms, at our sole discretion, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties and their respective successors and assigns.

Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms if such failure results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, governmental actions, or pandemic-related restrictions.

Headings

The headings in these Terms are for convenience only and have no legal or contractual effect.

Response Times

We strive to respond to all inquiries promptly:

• Email inquiries: Within 24-48 hours during business days
• Phone inquiries: During business hours, Monday through Friday, 9 AM to 6 PM EST
• Urgent matters: Please call our customer service line for immediate assistance
• Legal notices: Must be sent in writing to our physical address above